1. Acceptance of Terms
By accessing our website and utilizing our shipping services, you agree to be bound by these terms and conditions, as well as any applicable laws and regulations. We reserve the right to modify these terms at any time, so please review them regularly.
2. Services Offered
Sonny Global specializes in reliable shipping services, including our new customized Global WHITE GLOVE services designed for fragile and high-value items.This services include:
– Specialized packing and wrapping
– Handling
– Real-time tracking
– Clear communication throughout the shipping process
3. Delivery Options
We offer same-day or next-day delivery services, ensuring that your items reach their destination as quickly as possible. We understand the importance of time-sensitive shipments and strive to meet your delivery needs.
4. Service Areas
We currently provide shipping services across the following states: Delaware, Maryland, Virginia, West Virginia, Washington DC, Pennsylvania, Ohio, New Jersey, New York, Connecticut, New Hampshire, and North Carolina. Our service areas may expand in the future.
5. Customer Responsibilities
Customers are responsible for:
– Ensuring that the items are safe for transportation and properly packaged if not using our services.
– Providing necessary documentation for items that require special handling, such as permits for restricted goods.
– Notifying us of any special requirements or risks associated with the items being shipped.
6. Liability
– Global white glove upgrade decreases risk of damages by 97%.
7. Cancellations and Refunds
– Cancellations made 24 hours prior to the scheduled pickup may be eligible for a full refund.
– Cancellations made less than 24 hours before pickup will incur a cancellation fee.
– Refunds will not be issued for services already rendered or for delays caused by circumstances outside of our control.
8. Dispute Resolution
Any disputes arising out of or related to these terms and conditions shall be resolved through informal negotiations. If a resolution cannot be reached, the dispute shall be settled by binding arbitration in accordance with the laws of the state where our service is provided. (Let’s not go there)
9. Modifications to Terms
Sonny Global reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our Uship page. Continued use of our services following any modifications signifies your acceptance of the new terms.
10. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the state in which the services are provided, without regard to its conflict of laws principles.
11. Contact Information
For additional information or any queries regarding these terms, please contact us via email at [email protected] or through questions section on our contact page.
Thank you for choosing Sonny Global! We look forward to serving you and ensuring your items are transported safely and promptly.